Friday, 17 August 2012

My New Mobile Phone!

Two weeks ago my Blackberry broke down. I wasn't sure why, but I simply couldn't get any signal on it. Not wanting to mess around, I decided to buy a new phone, but chose not to have a Blackberry this time. I found one I liked and thought all I had to do was go into the Orange shop and buy a phone. I assumed everything would be set up and ready to go before I left the shop.  However, it wasn't as simple as that.

I had been on pay-as-you-go using the plan where I could have so many free texts and internet providing I added £10 every month.  I was quite happy with this plan and I would have carried on with plan, no problem at all.   But as I had £75 in credit, the lady in the shop was horrified I was letting this  money accumulate every month and suggested I should change to the pay monthly plan. That way, I wouldn't have to pay anything until the credit was used up.

After a great deal of persuasion, I changed my plan, but it seems because I wanted to keep my old number a spanner was thrown into the works. No, that's not strictly true. Actually a great number of spanners were hurled into the works. I did indeed have my old number changed while in the shop, but all mail I received from Orange about my new phone quoted the number on the sym card, which was in the new phone before it was changed. I telephoned Orange and got that sorted out..

Next I found after two weeks, my 'free' internet was finished, which meant I had to contact Orange on Wednesday evening to sort it out. What 'free internet' I asked. I thought the internet came with the package. However, it seemed the whole thing hadn't been explained properly in the shop, because the email button I was told to use came with an extra £5 per month after a two week trial.

After talking for one and a half hours to two different people, it was established that by using a different button, the emails would be included in the plan without paying another £5 per month.  The second man explained it all very carefully and together we changed it. He said would ring me the next day, to make sure it was okay because it took a few hours to reset itself.

When he rang me on Thursday, it still wasn't allowing emails in or out. So we spent another hour going through it again. But later that Thursday afternoon, it was receiving emails, but not sending them. So I emailed the guy and he rang me back. After another 30 mins, where he talked me through saving contacts etc so we could reset the phone to factory status and start all over again, we finally cracked it. By this time, I was almost having a nervous breakdown and heading for the gin bottle.

I have to say this lovely guy has the patience of a saint. I had to tell him he was dealing with a complete idiot at this end, as I had absolutely no idea how to set up the thing. I tell you I was all fingers and thumbs, I also had to keep reading out what it said on the phone so he could slowly talk me through each stage.

Perhaps I should now set myself up as a mobile phone expert!!

Apart from that, all is well here,




  1. Oh Eileen, you poor thing! I really do sympathise as T-Mobile have nearly reduced me to a nervous breakdown over the past couple of weeks. Hope it's all sorted now!

  2. Mobile phone packages…ggrrah! It’s not rocket science that we phone users would want to keep our original number (and our contacts) when we upgrade or change our phones. So why do the phone companies put so many obstacles in our way?
    I’m in awe, Eileen, at the amount of patience you showed. Hope everything’s all sorted now.

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